Dealing with difficult people & conflict situations is a 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn’t always mean difficult.
Timing: 1-2 days
Attendees: All
Follow up sessions, ongoing support and resources are available.
Key topics include:
- Recognising and respecting Different Communication Styles
- Working effectively with Different Communications Styles
- Recognising the differences between Passive, Aggressive and Assertive Behaviours
- The part Fear plays in miscommunication and conflict
- Recognising Difficult Situations and Causes of Conflict
- Assessing the Levels of Conflict
- Assessing conflict resolution styles
- Strategies for Dealing with Difficult Situations
- Learn to Argue Fairly
- Enhancing Listening Abilities to Really Hear What is Being Said
- My Personal Action Plan
- The Practice Of Doing It Now
Participants will have the opportunity to assess theirs and others communication and conflict resolution styles and learn strategies to address difficult situations to apply in their daily life via role plays, cases studies and other group work.
Menu
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
2025: Top 10 Action Plan for Leaders, Teams & Capability Builders: In 20 seconds
As we step into 2025, it’s clear that the fundamentals of trust, empathy, and delivering value remain timeless. However, the tools, methods, and contexts in which we operate are changing...
Navigating the Brave New World of Sales: In 45 seconds
Key Insights from the Barrett Event (28/11/24) with Alex Fein, RedBridge and Sue Barrett, Barrett:
Erosion of Trust:
Alex Fein discussed growing public scepticism toward institutions,...
Trend 12 – Talking AND Walking Integrity: This is Trend 12 from Barrett’s 12 Business and Sales Trends for 2024. You can download the full report here.
In 30 seconds
Trend 12 highlights the vital fusion of rhetoric and action in upholding...