Emotional Intelligence comprises seven specific EI skills.
The table below presents a definition of each skill and outcomes that can be achieved from displaying each skill effectively at work.
| EI Skill | Definition | Workplace Outcomes |
| Emotional Self-Awareness: | The skill of perceiving and understanding one’s own emotions. | The capacity to identify and understand the impact one’s own feelings is having on thoughts, decisions, behavior and performance at work. Greater self-awareness. |
| Emotional Expression: | The skill of expressing one’s own emotions effectively. Creating greater understanding amongst colleagues about yourself. | Creating greater understanding amongst colleagues about yourself Creating trust and perceptions of genuineness amongst colleagues |
| Emotional Awareness of Others: | The skill of perceiving and understanding others emotions. | Greater understanding of others, how to engage, respond, motivate and connect with them Interpersonal effectiveness |
| Emotional Reasoning: | The skill of utilizing emotional information in decision-making. | Enhanced decision-making where more information is considered in the process Greater buy-in from others into decisions that are made. |
| Emotional Self-Management: | The skill of effectively managing one’s own emotions. | Improved job satisfaction and engagement Improved ability to cope with high work demands Greater interpersonal effectiveness Enhanced productivity and performance. |
| Emotional Management of Others: | The skill of influencing the moods and emotions of others. | The capacity to generate greater productivity and performance from others The capacity to generate a positive and satisfying work environment for others The capacity to effectively deal with workplace conflict. |
| Emotional Self-Control | The skill of effectively controlling strong emotions experienced. | Emotional well-being The capacity to think clearly in stressful situations The capacity to deal effectively with situations that cause strong emotions |
All information © Copyright Genos Pty Ltd. Reprinted with permission.
What can we help you overcome?
At Mind Your Emotion we help you to be the change you want to see in the world.
Barrett Sales Blog
2025: Top 10 Action Plan for Leaders, Teams & Capability Builders: In 20 seconds
As we step into 2025, it’s clear that the fundamentals of trust, empathy, and delivering value remain timeless. However, the tools, methods, and contexts in which we operate are changing...
Navigating the Brave New World of Sales: In 45 seconds
Key Insights from the Barrett Event (28/11/24) with Alex Fein, RedBridge and Sue Barrett, Barrett:
Erosion of Trust:
Alex Fein discussed growing public scepticism toward institutions,...
Trend 12 – Talking AND Walking Integrity: This is Trend 12 from Barrett’s 12 Business and Sales Trends for 2024. You can download the full report here.
In 30 seconds
Trend 12 highlights the vital fusion of rhetoric and action in upholding...
How Prepared Are B2B Sales Teams for Social Selling?: In 30 seconds
B2B sales teams are adopting social selling, but many remain in the early stages of mastering it. Direct phone prospecting still plays a role, particularly for high-value and complex sales,...
Why Team Alignment Is Your Greatest Profit Driver: In 30 seconds
Without alignment and between-team collaboration, companies lose more than revenue—they risk losing clients and employee morale. Miscommunication and silos lead to missed deadlines, poor...
