Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others’ feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.
Why emotions matter at work
Emotions affect the way people think and make decisions. For example:
- Not hiring a candidate because “Something just didn’t feel right”
- Trying a different approach when dealing with a disgruntled customer
- Planning how to help an under-performing team member succeed
Emotions also influence how people behave and interact at work, contributing to:
- tone of voice
- body language
- facial expressions
Organisations benefit from developing workplace Emotional Intelligence
Emotional Intelligence makes a difference in the workplace. For example:
- More effective leaders communicate how they feel to inspire amd generate confidence from others
- High performing sales professionals think more about how their customers feel to strengthen their selling relationships
- Cohesive teams are more aware of how emotions help and hinder the team’s performance
BARRETT uses an Australian tool called GENOS, developed by Dr Ben Palmer and Professor Con Stough, at Swinburne University of Technology to improve you, your people and your workplace.
Speak to us about your needs.
Talk to us, our advisory team, and we’ll be able to advise you on the best solution for your business.
Barrett Sales Blog
Have We Lost the Ability to Build Rapport?: In 30 seconds
In a world dominated by social media and hustle culture, the art of building rapport—a vital human skill—feels increasingly lost. Rapport fosters trust and connection, yet today, interactions...
A Journey of 30 Years: Taking the Road Less Travelled with Humanity at the Core: In 45 seconds
In 1995, with just $3,000, I set out to transform sales from soulless transactions to human-centred connections based on trust and shared value. Thirty years on, this philosophy has not...
2025: Top 10 Action Plan for Leaders, Teams & Capability Builders: In 20 seconds
As we step into 2025, it’s clear that the fundamentals of trust, empathy, and delivering value remain timeless. However, the tools, methods, and contexts in which we operate are changing...
Navigating the Brave New World of Sales: In 45 seconds
Key Insights from the Barrett Event (28/11/24) with Alex Fein, RedBridge and Sue Barrett, Barrett:
Erosion of Trust:
Alex Fein discussed growing public scepticism toward institutions,...
Trend 12 – Talking AND Walking Integrity: This is Trend 12 from Barrett’s 12 Business and Sales Trends for 2024. You can download the full report here.
In 30 seconds
Trend 12 highlights the vital fusion of rhetoric and action in upholding...
